Privacy Policy

The data controller is Stark Charge (via Stark Software International Limited, registered in England with company number 02911704, Address Sentinel House, 10-12 Massetts Road, Horley, Surrey, RH6 7DE. Contact: [email protected] hereinafter “Stark Charge”). Stark Charge offers its charging service via ChargePanel (ChargePanel AB, corporate identity number 556963-3182, Svartmangatan 16, 11129 Stockholm, Sweden. Contact: [email protected]), which publishes the app on the App Store and Google Play.

For the purposes of data protection legislation and regulations as in force from time to time, Stark Charge is the ‘data controller’ (i.e. the company who is responsible for, and controls the processing of Customer personal data).
Stark Charge will save the charging history for each Customer including information about which charging station was used, withdrawn electricity, payment amount and time for usage of the charging services.

The Customer agrees that personal data (including but not limited to the Customer’s name, address, email address, log in and password details, telephone number, location data and such other information as provided by the Customer) and data linked to the Customer's use of the charging service and the charging stations will be processed and stored by Stark Charge, other concerned companies and/or Stark Charge‘s partners in accordance with applicable Data Protection Legislation (as in force from time to time) and to the extent necessary as is required for administration and performance of the Terms with the Customer and related services. Information collected will also be processed in connection with business and product development, statistics, market and customer analyses and direct marketing provided that the customer has not notified Stark Charge that they oppose direct marketing.
Stark Charge also collect personal information when the Customer sends Stark Charge feedback, post material, contact Stark Charge for any reason, sign up to a service, purchase or enquire about goods or services. Stark Charge may also obtain sensitive personal data about the Customer if the Customer volunteers such information.

Occasionally Stark Charge may receive information about the Customer from other sources (such as credit reference agencies), which Stark Charge will add to the information held about the Customer.
Stark Charge will not ask for sensitive personal information and will only collect Customer sensitive personal information where provided by the Customer and with the Customer’s explicit consent.
Stark Charge may monitor and record communications with the Customer (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
Stark Charge collect information about the Customer so that we can:

identify the Customer and manage any accounts held with Stark Charge;
process Customer transactions;
conduct research, statistical analysis and behavioural analysis;
carry out Customer profiling and analyse Customer purchasing preferences;
if the Customer agrees, let the Customer know about other products or services that may be of interest to the Customer;
detect and prevent fraud;
do a credit check;
customise the App and its content to the Customer’s particular preferences;
notify the Customer of any changes to the App or to Stark Charge’s services that may affect the Customer;
improve Stark Charge’s services; and
ensure that Customers can access services they are subscribed to.

Stark Charge would like to send you the Customer information via the App, by post, email, telephone or text message (SMS) about products and services, competitions and special offers which may be of interest to the Customer.
Other businesses within the Stark Charge group may also send you the Customer similar marketing messages, depending on what you agree with Stark Charge or the legal basis for which Stark Charge are processing Customer personal data.
The Customer can opt out of receiving marketing from Stark Charge, or a company within the Stark Charge group, at any time.
Stark Charge may do a credit check on the Customer:

so that Stark Charge and other companies in our group can make credit decisions about the Customer, and
to prevent and detect fraud and money laundering.

The credit check search will be recorded on the files of the credit reference agency.
Stark Charge may also disclose information about how the Customer conducts their account to credit reference agencies and Customer information may be linked to records relating to other people living at the same address with whom the Customer is financially linked.
If the Customer provides false or inaccurate information to Stark Charge and we suspect fraud, Stark Charge will record this.
Stark Charge may disclose Customer personal data to:

other companies within the Stark Charge group;
Stark Charge agents, service providers and regulatory authorities;
credit reference agents;
law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
Stark Charge business partners in accordance with the Customer marketing preferences.

Stark Charge will use technical and organisational measures to safeguard Customer personal data.
Stark Software International Limited are certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure.
While Stark Charge will use all reasonable efforts to safeguard Customer personal data, the Customer acknowledges that the use of the internet is not entirely secure and for this reason Stark Charge cannot guarantee the security or integrity of any personal data that is transferred from the Customer or to the Customer via the internet. If you have any particular concerns about your information, please contact us (see ‘Contact Us’ below).
Stark Charge may need to transfer Customer personal data outside the European Economic Area, for the purpose of providing services. Rest assured that Stark Charge will always ensure any transfer is subject to appropriate security measures to safeguard Customer personal data.

The Customer has a number of rights in relation to the personal data Stark Charge holds. These rights include:
The Customer can request a copy of Customer information which Stark Charge hold (this is known as a subject access request). If you would like a copy of some or all of it, please:

email or write to us (see ‘Contact Us’) – please note if you call us, we will request that you put your subject access request in writing to us with reference to subject access request within the subject header of any email/letter;
let us have proof of your identity and address; and
let us know the information you want a copy of, including any account or reference numbers, if you have them.

The Customer can require Stark Charge to correct any mistakes in Customer information which Stark Charge hold free of charge. If you would like to do this, please:

email, call or write to Stark Charge (see ‘Contact Us’ below)
let Stark Charge have enough information to identify you the Customer (eg account number, user name, registration details), and
let Stark Charge know the information that is incorrect and what it should be replaced with.

The Customer can ask us to stop contacting the Customer for direct marketing purposes. If you would like to do this, please:

email, call or write to Stark Charge (see ‘Contact Us’ below).
let us have proof of your identity and address, and
let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).

In addition the Customer has the right to be forgotten, the right to object to or restrict processing (including automated decision making and profiling) and the right of data portability. If you would like to exercise any of these rights, please:

email, call or write to Stark Charge (see ‘Contact Us’ below);
let Stark Charge have enough information to identify you the Customer (e.g. account number, user name, registration details); and
let Stark Charge know sufficient information about the right you would like to exercise.
or remove your account yourself in the app under your profile on Settings > Account details > Delete account.

How to contact us
We welcome your feedback and questions. If you wish to contact us, please send an email to [email protected] or you can write to us at:
Stark Charge C/O Stark Software International Limited, Sentinel House, 10-12 Massetts Road, Horley, Surrey, RH6 7DE. Registered office is as above.